Terms & Conditions

By purchasing through this website you agree to be bound by the Terms and Conditions laid out below. These terms and conditions apply to online transactions only and do not apply to any purchases made from the store. These conditions do not affect your statutory rights as a Buyer.

General Points
It is Worth taking in the size information and How to choose a New Mattress pages before making your purchase, to make sure you are happy with the size, the height , or the Comfort of the bed or mattress you are purchasing , as these  products are not easily changed or modified once you have recieved your product..

Definitions
"Buyer" means the Buyer who buys or agrees to buy Goods on this website from www.MattressMegastore
"Goods" means all products listed on the order and the order confirmation e-mail
"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977
"Special Items" mean any Goods that are not held in stock by www.MattressMegastore and are ordered and/or manufactured specifically for the Buyer.
"Delivery" means the delivery of the Goods to the delivery address specified on the order.

Risk and Ownership
The Goods shall be at the Buyer's risk once delivery has taken place. The Buyer must take all reasonable care of the Goods. Should the Goods be returned to www.MattressMegastore having been damaged while in the Buyer's care, the cost of such damage will be recovered from the Buyer.

Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.

Limitations of Liability
Our total liability in regard to the performance of this contract shall be limited to the value of the Goods.

www.MattressMegastore shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law.

All contracts shall be governed by English Law

Any order placed by the Buyer and accepted by www.MattressMegastore is subject to the following terms and conditions unless specified in writing by a Director of www.MattressMegastore.

A confirmation of your order will be sent automatically by e-mail and, unless you are notified to the contrary within 48 hours of this confirmation, the order will be deemed to be accepted by www.MattressMegastore.

www.MattressMegastore ltd retains the right to refuse any order that is subject to an error on its website and will in these circumstances reimburse the Buyer in full.

Description of goods
The description of the goods will be as specified within the confirmation e-mail and it is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order.

All sizes given are approximate and the Buyer should satisfy them self that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e. 3, 0" single 4'6" double and 5'0" king) refer to the sleeping surface only, all bed frames will add extra overall measurements. The Buyer should check the overall dimensions given for each product and be sure that they will fit in the room of choice. Where the buyer purchases super king size spring interior mattresses, please be aware that these products will not bend or fold and thus adequate access i.e. staircase, landing and high ceilings may be required.

Please Note That all Bed frames are supplied without Mattresses As The Word "bed Frame" applies to the Frame Only. All Divan Beds are Supplied without Headboards , There is no Exception to This So all pictures depicting a Divan Bed,or a  Adjustable Bed Are Purely The Bed only and the Headboard is Extra , You will find This is to be The Same on All Internet Websites and in Virtually all Known High Street stores and Leading Bed Retailers.

There may be certain items included in the illustration of a product which are not part of the product and are not included in the product description and are not part of the order, (for example, bedside tables, lamps and bedcovers). These will also Be Extra Cost or They May not even Be Available, and just used for Photographic Use.

Payment
Full payment is required at the time the order is placed and www.MattressMegastore will collect the payment from the debit/credit card details supplied.

All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate.

Delivery
The prices shown on our website include free home delivery anywhere within mainland Britain. We use a professional furniture distribution company to deliver most of our beds on our behalf. Once your goods have been produced and are delivered to our distribution company you will be contacted and delivery arrangements will be confirmed. Deliveries are normally made within 10 working days of goods being available to our delivery company. Deliveries are made Monday to Saturday dependant on location, and an approximate time frame is given. They will deliver to a room of your choice providing that this is accessible and provides no health and safety risks to the delivery team. Please retain the original packaging for 7 days for the purpose of returning any faulty or damaged items.

Delivery of some mattresses and bedding will be via a next day courier, this will be a door to door service. A Saturday morning delivery is available in certain areas on this service, but will incur a charge of £30. Please contact us if you require this service on (01379) 855456.

We can deliver to Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland, the charge for this service is £60. There is also an option to have mattresses delivered to the Channel Islands, the outer Hebridies, the Orkneys and the Shetlands, the charge for this is £45. Please call us to arrange payment for this service.

Delivery will normally take place within the timescales estimated on the website (and in any case within 60 days), however this is only an estimate and may differ at certain times of the year, and prevailing weather conditions.

Where the Goods cannot be delivered on the day arranged due to the fault of the buyer, Www.MattressMegastore retains the right to charge a further £45 for "re-delivery" to cover costs incurred. This charge will be taken from the debit/credit card used to purchase the Goods. If the buyer is unable to accept delivery on the day submitted by the delivery company, a further date will be a need to be advised. Please note this may delay delivery of the buyers order by up to 2weeks due to the fact that the delivery company may not cover certain areas of the country on a regular basis.

If Www.MattressMegastore has failed to deliver the Goods within 60 working days of the order date due to its own neglect then the Buyer may either cancel the contract without penalty or Www.MattressMegastore will pay £20 for each complete week the Goods (over £250) are further delayed (Maximum payable £60 per order).

Delivery will be made to the delivery address specified on the original order. If you wish to change the delivery address we may have to re-submit your payment method to verify the card holder’s details.

Delivery will be deemed to have taken place when the Goods have been delivered to the agreed address (Www.MattressMegastore do not need to satisfy themselves that the person accepting delivery at the agreed address is authorised by the Buyer to accept the Goods)
Certain smaller Goods may be delivered by post or courier.

Guarantees
All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.

After 12 months your guarantee reverts to the manufacturer's warranty, for this to be valid it the responsibility of the buyer to retain the receipt of purchase and the manufacturers warranty card.

Faulty Goods
Complaints relating to faulty Goods should be notified in writing within 7 days of the fault becoming apparent, failure to notify www.MattressMegastore within 28 days could be deemed acceptance of goods. All complaints should be addressed to Customer Services Department, www.MattressMegastore, 22 Redenhall Road, Harleston, Norfolk, IP20 9ER or by e-mail to customerservices@mattressmegastore.co.uk

In the rare event that Goods develop a fault, www.MattressMegastore ltd retains the right to have the Goods repaired or replaced at www.MattressMegastore ltd discretion, and any delivery costs associated with the exchange of faulty Goods will be met by www.MattressMegastore ltd.

Where Goods are reported as faulty later than seven days after delivery, we require photographic evidence of the fault. Where upon we shall make a decision. 1. To replace the item like for like, 2.make an allowance for the final acceptance of goods, 3. Arrange for an independent inspection, 4. Refuse the claim or 5. Refund the buyer and collect the item. If the Goods returned or at the time of the inspection are found not be faulty but the result of fair wear and tear, negligence or wilful damage, www.MattressMegastore retains the right to charge £45 for the inspection to cover its costs. This charge will be taken from the debit/credit card used to purchase the Goods. The Buyer and www.MattressMegastore shall both agree to be bound by the results/findings of the independent inspector.

Refunds
Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 30 days of that written notice. All refunds will be made onto the same card used to make the original purchase.

Note special sizes and made to measure beds are unable to be cancelled prior to delivery.

Refunds on Goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return.
Please see “Return of Goods”.

Cancellation
The Buyer may cancel the goods at any time within the cancellation period by giving www.MattressMegastore ltd notice of the cancellation in writing or in another durable medium, prior to the goods not being delivered otherwise a charge may be levied.

Special Items
Goods that are not held in stock by www.MattressMegastore and are ordered and/or manufactured specifically for the Buyer cannot be cancelled once the order has been accepted by www.MattressMegastore.

Return of Goods

Items which are Purchased Blind which means are ordered over the Internet , but have Not been Tested out Prior to being ordered, and which turn up in First class condition, and then are deemed not to the liking of the customer,Wrong Colour, or size,  can only  be taken back if the Product is not a special made to measure size or sofabed or if the product is Vacuum packed or if the product is bed linen. Other items such as beds or mattreses can be Taken back at the discretion of the store , if the product has not been opened or used , the cost of this will be born by the buyer who will be asked for both the delivery to them and collection charge in total £100. This service will vary across the country , and will usually take 7 days to inniate.

Points of Note Relating to potential returning of Mattresses and Bedlinen After Use. These points are taken from Trading standards guidelines.

When are you not entitled to anything?

·         If you were told of any faults before you bought the goods.

·         If the fault was obvious and it would have been reasonable to have noticed it on examination before buying.

·         If you caused any damage yourself.

·         If you made a mistake, e.g. you don't like the colour, it is the wrong size , etc.

·         If you have changed your mind about the goods, or seen them cheaper elsewhere.

          If You have tried the product , used it , slept on it , and it can not be returned and sold at full face value.
 

BEDLINEN
Due to the intimate nature of Bedlinen , pillows, mattress protectors, duvets etc, these items are exempt from being returned if deemed anything other than Being Faulty. Consumer law states the sale of second hand bedlinen is not permitted , and items purchased, tried and then deemed by the purchaser as not suitable can not be returned for exchange or a Refund, as Being deemed second hand they can not be re sold as new at Face Value, and for health and hygene reasons.

The Goods must be unused, made available for collection and be in the original packaging and in the original condition at a time requested by www.MattressMegastore (this request not to exceed 21days from the cancellation date)

There is a collection charge of £45 for www.MattressMegastore to collect the Goods or the Buyer may return the Goods (at the Buyers cost) and unused, to us at www.MattressMegastore, 22 Redenhall Road, Harleston, IP20 9ER in the original packaging and in the original condition, the collection charge will be deducted from the refund value and the original delivery charge is non refundable.

Should the Goods not be adequately packaged at the time of collection then they will not be collected and www.MattressMegastore retain the right to charge a further £45 for "re-collection" to cover costs incurred. The "re-collection" charge will be deducted from the refund value.

Following collection or return, should Goods be found to be damaged (not in their original condition), and the Damage is not the result of our actions or negligence, www.MattressMegastore will deduct a reasonable amount from the refund to cover such damage. (Such amount not to exceed the price of the Goods).

Should the buyer unreasonably fail or refuse to make the Goods available to us when requested within 21 days then the Goods must be kept and good care taken of them until they are collected or returned.

No refund shall be made until the Goods have been collected/returned and inspection made as to their condition.

www.MattressMegastore, 22 Redenhall Road, Harleston, Norfolk. IP20 9ER registered in England 05459376 V.A.T. No GB 868 3307 07

Privacy Policy
www.MattressMegastore is registered under the Data Protection Act 1998 (DPA) and processes all personal data in accordance with the DPA. We are committed to protecting your privacy.
www.MattressMegastore process all personal Data in strict accordance with the act.
www.MattressMegastore only requires such personal details that are necessary for the fulfilment of your order.
www.MattressMegastore will not pass any details provided to a third party.
www.MattressMegastore will take all reasonable steps to protect any personal information provided but cannot guarantee the security of data provided on-line. Buyers must accept the risk of providing data over the internet and www.MattressMegastore cannot be held responsible for a breach of security unless this is due to our direct action or negligence.